TERMS AND CONDITIONS

DOG CARE

During the grooming process all care is taken to ensure the health of your pet is considered.  Million-Dollar-Dogs are not liable for any pre-existing conditions and problems found during grooming.  Any advice given regarding health problems should be checked out by a vet.

DE-MATTING

In the event of matted fur needing a clip down, the owner should be aware that irritation may occur from the shaving process.  Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin.  The owner agrees that Million-Dollar-Dogs shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted neglected coat.  The owner agrees to pay all costs for the grooming of the dog including de-matting, whether or not the groomer is able to complete the job.

Please note that where de-matting is required, this usually incurs extra cost due to the extra time involved in ensuring your dog's comfort and safety.

AGGRESSIVE DOGS

Million-Dollar-Dogs reserves the right to refuse to groom any pet for the safety of the groomer and the dog.  The owner agrees to inform Million-Dollar-Dogs prior to grooming if the dog has bitten or has aggressive tendencies.  The owner understands they will be held liable for all bites caused by their dog.

FLEAS

Please ensure that your dog is free of fleas as no dog will be groomed if found to have fleas. If fleas are found then the grooming will stop and the owner will be responsible for a fee to cover costs of time taken by the groomer. The customer will be responsible for any costs incurred for fumigation of the salon and any loss of earnings if the groomer is prevented from grooming other dogs.

CANCELLATIONS

Missed appointments will incur a fee of 50% of the standard grooming charge.  This also applies to cancellations with less than 24 hours notice given.

DROPPING OFF / COLLECTION OF YOUR DOG(S)

Please ensure you drop off and collect your dog(s) at the agreed time because if you are late then it will affect my other customers. I am not a dog sitting service! I offer a one to one service which your dog benefits from, I also don't hold dogs in cages so cannot keep your dog without prior arrangement and agreed extra cost. If your dog is late being collected then a charge will be incurred.

Please make sure your dog has relieved itself prior to grooming.